FAQ

Questions, answered without the sales fog.

Straightforward details about installing, securing and using Feedback Bubble.

What is a website feedback widget?+

It is a small control embedded into a website that lets visitors report an issue, suggest an idea or ask a question without leaving the page they are using.

How do I install Feedback Bubble?+

Create a bubble, approve the website origin and copy the generated script into your shared page layout or footer. We provide tailored instructions for HTML, Next.js, React and WordPress.

Can I use one account for multiple websites?+

Yes. The Standard plan includes up to five bubbles. Each website gets its own site key, design and active status, while submissions appear in one combined inbox.

How much feedback can I collect?+

The Standard plan includes 10,000 accepted feedback submissions per calendar month. Your retained feedback remains available for 12 months and can be exported as JSON.

Is the public site key a secret?+

No. Like many publishable widget keys, it is visible in the website source. It identifies the bubble configuration; approved origins, temporary sessions, server validation and rate limits enforce the security boundary.

What information is included with feedback?+

The selected feedback type, written message, page title, page path, full page URL and receiving bubble are stored. The standard widget does not scrape form entries or the private contents of the host page.

Can submitted HTML or scripts run in my inbox?+

No. Feedback messages are rendered as plain text. We do not need to Base64-encode ordinary messages to prevent HTML execution.

Can I customize the widget?+

Yes. You can change its accent colour, launcher icon, position, heading, supporting copy, message labels, privacy note, success message and enabled feedback types.

What happens if my subscription ends?+

Paid access is synchronized from Stripe. When an active subscription reaches its end, the account loses paid dashboard access and its website bubbles stop loading as active widgets.

Does Feedback Bubble work on mobile websites?+

Yes. The launcher, feedback panel and installation script are designed to work across responsive desktop and mobile layouts.

Can I turn a bubble off temporarily?+

Yes. An existing bubble can be paused from its editor without deleting its design, site key or previously collected feedback.

Still deciding whether it fits?

Create the first bubble in onboarding and preview the exact experience before installing it on a website.

Create your bubble