The journal
News, guides, and product updates.
How to Collect Customer Feedback: 11 Methods in 2026
· Jonathan Jones
Discover 11 practical methods for collecting customer feedback as an indie SaaS founder or solo developer. Learn which approaches suit your stage, your users, and your available time.
Read postWebsite Feedback Widgets: A Complete Guide
· Jonathan Jones
Learn how website feedback widgets work, when to use one, and how to choose the right setup for your indie SaaS or small product team.
Read postCollect Feature Requests Without The Mess
· Jonathan Jones
Learn how indie SaaS founders can collect and organise feature requests from real users, make sense of them without drowning in noise, and connect the best ones to actual product decisions.
Read postThe Best Customer Feedback Tools in 2026
· Jonathan Jones
A practical guide to the best customer feedback tools for indie founders and small SaaS teams in 2026, covering what to look for, honest trade-offs, and how to act on what you collect.
Read postIn-App Feedback vs Email Surveys: Which Should You Use?
· Jonathan Jones
Trying to decide between in-app feedback and email surveys for your SaaS? This guide explains how each method works, when to use them, and how to avoid the common mistakes that cost you useful signal.
Read postHow to Organise Customer Feedback
· Jonathan Jones
Running more than one SaaS product means feedback arrives from every direction. Here is a practical system for organising it so nothing useful gets lost.
Read postShowing 1–6 of 21 posts
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