The journal

Ideas, notes, and useful things.

News, guides, and product updates.

Sort SaaS Feedback

4 November 2026 · Jonathan Jones

SaaS Feedback Widget Workflows for Issues, Ideas and Questions

A practical triage workflow for indie SaaS founders to review bug reports, feature ideas and customer questions without confusing what each needs next.

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Feedback at Empty States

Guides

3 November 2026 · Jonathan Jones

Should You Add Feedback to SaaS Empty States?

Learn when to offer feedback on a SaaS empty state, what to ask, and how to keep the prompt optional without getting in the way of the next step.

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Feedback Widget Launch

Guides

2 November 2026 · Jonathan Jones

SaaS Feedback Widget Launch Checklist for Indie Developers

A practical pre-launch checklist for setting up, installing and testing a SaaS feedback widget before inviting users to send feedback.

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Guides

1 November 2026 · Jonathan Jones

How to Review Your First SaaS Customer Feedback

A practical first-review workflow for indie SaaS founders: understand the message, check its context, choose what to do next and avoid treating one request as a commitment.

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Widget Launch Checklist

Guides

31 October 2026 · Jonathan Jones

SaaS Feedback Widget Installation Checklist for Indie Developers

Check the approved website origin, script placement, bubble status and visitor journey before launching a feedback widget. Then send a test message and confirm it reaches your inbox with page context.

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Guides

30 October 2026 · Jonathan Jones

How to Group SaaS Feedback into Planned Product Changes

Group similar SaaS requests under one outcome-focused planned change while keeping every customer’s original message intact as evidence.

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Showing 1–6 of 60 posts