The journal

Ideas, notes, and useful things.

News, guides, and product updates.

Questions Into Improvements

29 October 2026 · Jonathan Jones

How to Turn Repeated SaaS Customer Questions Into Product Improvements

A practical workflow for spotting repeated customer confusion, deciding what to improve, and connecting useful questions to planned product work.

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Guides

28 October 2026 · Jonathan Jones

How to Validate SaaS Feature Requests Before Building

A practical way for indie SaaS founders to assess feature requests: preserve the original feedback, look for the need behind it, check context and trade-offs, then decide whether to commit.

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Guides

27 October 2026 · Jonathan Jones

SaaS Feedback Inbox: When to Save or Archive Customer Feedback

A practical way for indie SaaS founders to decide whether feedback needs review, should be saved for later, or can be archived without turning every suggestion into a roadmap commitment.

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Guides

26 October 2026 · Jonathan Jones

How to Review SaaS Feedback Without Creating a Daily Support Burden

A lightweight feedback review workflow for indie SaaS founders: batch new messages, decide what to save or archive, and connect useful reports to planned product changes without treating feedback as live support.

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Feedback Widget Copy

Guides

25 October 2026 · Jonathan Jones

SaaS Feedback Widget Microcopy: Examples for Every Field

Practical copy examples for SaaS feedback widget headings, prompts, buttons and success messages, with clear wording for issues, ideas, questions and optional replies.

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One Inbox, Two Sites

Guides

24 October 2026 · Jonathan Jones

How to Collect Feedback Across Your SaaS Website and App

Collect feedback from your marketing website and web app with a separate approved bubble for each origin, then review both in one inbox.

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Showing 7–12 of 60 posts