The journal

Ideas, notes, and useful things.

News, guides, and product updates.

Follow Up Thoughtfully

23 October 2026 · Jonathan Jones

When to Follow Up on SaaS User Feedback

Learn when to reply to SaaS feedback, how optional email requests keep submissions easy, and how to contact customers when related work ships.

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Keep Feedback On-Site

Guides

22 October 2026 · Jonathan Jones

How to Restrict a SaaS Feedback Widget to Your Website

Learn how website-origin validation can restrict a feedback widget without treating its public embed key as a secret, plus the matching rules to verify before launch.

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Mobile SaaS Feedback

Guides

21 October 2026 · Jonathan Jones

How to Collect Mobile Website Feedback for Your SaaS

A practical way for indie SaaS developers to collect useful feedback from phone visitors, check page and device context, and investigate without a long form.

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Learn From Error Pages

Guides

20 October 2026 · Jonathan Jones

How to Collect Feedback on SaaS Error Pages

Help users explain what went wrong on a SaaS error or 404 page, then use the page path and available browser and device context to investigate.

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Pricing Page Feedback

Guides

19 October 2026 · Jonathan Jones

How to Collect Feedback on SaaS Pricing Pages

Learn how to invite clear, low-friction feedback on your SaaS pricing page, interpret what visitors say and combine it with analytics and pricing experiments.

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Review Feedback Weekly

Guides

18 October 2026 · Jonathan Jones

A Weekly SaaS Feedback Review Routine for Solo Founders

A simple weekly routine for reviewing SaaS feedback, deciding what to save or plan, and clearing items that need no action.

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Showing 13–18 of 60 posts