The journal

Ideas, notes, and useful things.

News, guides, and product updates.

Find unclear docs

17 October 2026 · Jonathan Jones

How to Find Unclear Pages in Your SaaS Documentation

Learn how to invite readers to flag unclear SaaS documentation, capture the page they were reading, and use their comments to improve the right help pages.

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Guides

16 October 2026 · Jonathan Jones

How to Measure Feedback Widget Performance Without Vanity Metrics

A practical way for indie SaaS founders to assess whether a feedback widget is helping: review submissions, context, decisions and shipped work without treating volume as proof of impact.

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Choose Feedback Categories

Guides

15 October 2026 · Jonathan Jones

Which Feedback Widget Categories Should Your SaaS Offer?

A practical guide for indie SaaS founders choosing whether to offer Issue, Idea and Question categories in a website feedback widget.

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Make Feedback Accessible

Guides

14 October 2026 · Jonathan Jones

SaaS Feedback Widget Accessibility Checklist

Use this practical pre-launch checklist to test your SaaS feedback widget’s labels, keyboard access, contrast, mobile layout and motion preferences.

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Guides

13 October 2026 · Jonathan Jones

How to Manage SaaS Feedback Without a Public Roadmap

A practical way for indie SaaS founders to keep customer feedback private, turn related messages into planned work, and follow up when a change ships.

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Feedback During Onboarding

Guides

12 October 2026 · Jonathan Jones

How to Collect Feedback During SaaS Onboarding Without Interrupting Setup

Learn how to make feedback available during SaaS onboarding without interrupting setup, with practical widget settings, example copy and a simple review workflow.

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Showing 19–24 of 60 posts